Job Purpose Provide sales support and act as intermediary contact for commercial department and assigned sales teams and their clients to ensure a pro-active and efficient sales support service is provided.
Provide sales support and act as intermediary contact for commercial department and assigned sales teams and their clients to ensure a pro-active and efficient sales support service is provided.
Job Outline:
* Provide support to all the assigned Sales Managers/Executives e.g. handle trade inquiries, flight bookings, Upgrades, excess baggage waivers, lounge access, etc. and represent them (in their absence) at events and meetings.
* Maintain and regularly update Salesforce. Follow-up on sales leads utilizing current membership or further revenue potential.
* Respond to passenger complaints - liaise with EK Customer Affairs department in HQ.
* Direct mailshot to clients, weekly and monthly newsletters and updates on new fares, etc. so that a high standard of service is provided to the Clients in order to maximise revenue.
* Handle special offers, website, spaneting activities incl. event coordination, organization, supporting advertising and any necessary translation work.
* Office management - order and maintain office stationery, assets and equipment; manage facilities and utilities, deliveries, mail, suppliers and any necessary security passes and IDs etc.
* Support Country Manager and Finance Manager with various administrative tasks and duties.
Qualification Qualifications & Experience:
* "Advanced" level of education.
* Minimum of 4 years’ experience in an airline sales support role or similar commercial role.
* Good working knowledge of Leisure, Consolidator and Corporate spanets
* Good knowledge of IT
* Ability to analyse data and prepare analytical reports, covering spanet shares and trends.
* Proficient in all MS Office applications including Word, Excel, and data and statistical presentation.
* Fluent in written and spoken English and Japanese.
Applicants must have the legal right to live and work in the Japan.
Salary & benefitsCompetitive Salary.
