The Food Quality Supervisor is responsible for ensuring that all products meet regulatory requirements and company quality standards. This role oversees the implementation, monitoring, inspection, verification, and training of food safety and quality management systems within the Customer Service Center (CSC).

The position is also responsible for the maintaining, implementation, and on-going execution of the food safety preventive control programs (Policies, SOPs, Hazard Analysis, HACCP Plan, Prerequisite Food Safety Programs, Traceability & Recall Process, Allergen Programs, and Associated Records) within the assigned facility.

• Ensure compliance with FDA, USDA, customer specifications and other regulatory and corporate food safety standards.
• Monitor and verify the effectiveness of food safety programs and recordkeeping.
• Oversee food safety CCPs, oPRPs, and PRPs, and conduct routine tests as defined by food safety and quality program.
• Provide food safety training and ensure its effectiveness.
• Maintain and verify food safety monitoring records.
• Support inspection/audit readiness and manage external food safety, quality, and sanitation inspections/audits.
• Assist department leadership in food safety investigations and report findings.
• Conduct periodic quality checks and document processes for improvements.
• Foster effective working relationships with internal stakeholders.
• Support leadership in implementing corrective actions and provide reports to management.
• Document and input data into the food safety and quality management system.
• Insert monthly data in the company web-based portal.
• Update food safety manuals and maintain relevant documents.

• Bachelor’s degree in Food Science, Food Microbiology, Chemistry, Biology, engineering or related fields is preferred 
• Certified Preventive Controls Qualified Individual (PCQI) and Hazard Analysis Critical Control Points (HACCP)Working knowledge in Global Food Safety Initiative (GFSI) standards is highly preferred
• One to three years of related work experience required in the food safety area
• Proven analytical and leadership skills
• Strong interpersonal and communication skills
• Ability to develop and lead others to obtain desired results & achieve budget
• Working knowledge of Good Manufacturing Practice (GMP), FDA, USDA and HACCP regulations
• Excellent verbal, written and organizational skills required combines with an aptitude for multi-tasking
• Be a collaborative leader who inspires, manages, coaches and respects people.
• Knowledge of computer skills required, including use of technology (scanners, tablets, printers, copiers, etc.) and Microsoft Office programs, as well as cloud-based systems.