Deliver Solutions That Keep Aircraft Moving as a Customer Resolution SpecialistLocation: Peachtree City, GA Payrate: $25 to $29 per hour (based on experience)
PDS Tech Commercial is partnering with a leader in the aerospace industry to hire a detail-driven Customer Resolution Specialist who thrives in fast-paced, customer-focused environments. If you enjoy solving problems, managing complex orders, and delivering exceptional service, this is your opportunity to make a direct impact on aviation operations.
Make an ImpactAs a Customer Resolution Specialist, you will manage the end-to-end processing of aircraft spare parts orders for customers across the Americas. Your ability to respond to customer inquiries, resolve issues, and maintain accurate order flow will directly impact customer satisfaction, on-time delivery, and operational success in a high-stakes aerospace environment.
What You Will DoCore Responsibilities (85)Manage and proactively maintain a customer-specific open order book
Respond quickly and effectively to customer inquiries, ensuring high-quality communication
Identify and resolve blockers impacting quotes, orders, and deliveries
Support on-time material delivery to meet customer expectations
Train and support customers on e-commerce platforms
Monitor and improve KPIs such as:
Collaborate with internal teams and keep leadership informed of progress and risks
Contribute to continuous improvement of customer satisfaction and internal processes
Participate in team meetings and cross-functional collaboration
Additional Responsibilities (15)Participate in or lead customer meetings as needed
Support cross-functional projects and initiatives
Assist other teams and regions based on workload demands
Contribute to improved communication and customer order performance
Ensure compliance with company policies, procedures, and quality standards
Required QualificationsHigh School Diploma or Associate’s Degree
1–3 years of customer service experience in a similar environment
Strong computer proficiency (85 of role is system-based)
Experience with Office 365 or Google Suite, including spreadsheets and databases
Excellent written and verbal communication skills
Strong attention to detail and organizational skills
Ability to multitask and work under pressure in a fast-paced environment
Self-starter with the ability to manage responsibilities independently
Preferred QualificationsExperience with end-to-end order processing or aviation industry knowledge
Familiarity with systems such as SAP, Skywise, C4C, Back Office, or Freshdesk
Strong analytical and problem-solving skills
Experience managing customer portfolios or complex order flows
Intercultural awareness and ability to work with global teams
Why Join UsAt PDS Tech Commercial, you’ll be part of a team supporting a global aerospace leader where your work directly impacts customer success and operational performance. In this role, you will:
Work in a high-performing, collaborative team environment
Gain exposure to global aviation supply chain and customer operations
Build expertise in complex order management and customer resolution
Contribute to a culture focused on continuous improvement and customer satisfaction
Grow your career in a dynamic, technology-driven environment
Apply TodayIf you are a proactive problem solver with strong technical skills and a passion for delivering exceptional customer service, we want to hear from you.
Join PDS Tech Commercial and help ensure the right parts get to the right place—keeping aircraft and operations running smoothly.
This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.
Pay Details: $25.00 to $29.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
